FREE MAINLAND UK* DELIVERY ON ALL ORDERS OVER £80
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FAQ’s

We have listed below some frequently asked questions.

When are you open?
Monday – Friday (excluding bank holidays) 8.30am – 5.00pm.

What does delivery cost?
Free on orders of £80 or more, £7.00 for smaller orders.*
* Excludes some Scottish highlands, Northern Ireland and all islands, please see our Delivery page.

When will I receive my order?
We aim to deliver all stock items ordered before 2.30pm next working day.*
* Excludes some Scottish highlands, Northern Ireland and all islands, please see our Delivery page.

Do I need to be in to accept delivery?
Someone needs to be in as the carriers will need a signature.

Can I cancel my order?
Yes, you can cancel your order at any time before delivery.*

How do I get a VAT invoice?
Just request one through the Contact page and we will issue it by email or post as preferred.

Can I return the goods?
Yes, as long as you let us know within 7 working days of delivery.*
* Please see our Cancel or Return page for more information.

Does this website use cookies?
Yes, please see our Privacy & Cookies page for more information.

How do I change my address?
Before you order visit the My Account page to manage your shipping and billing addresses. If the order has been placed please let us know via our Contact page and we will try to amend before dispatch.

How do I change my password?
Visit the My Account page to manage password & other account details.